Last updated: 4 August 2026
This page explains how to request deletion of personal information held by Vocal Logic (ABN 75 629 288 320, Australia). It complements our Privacy Policy.
How to request deletion
Email privacy@vocallogic.com.au with the subject line "Data Deletion Request" and include:
- your name and the email or phone number associated with the data, and
- a short description of what you would like deleted.
We may need to verify your identity before we act on a request.
For end customers (people who called or messaged a business)
If you contacted a business that uses Vocal Logic, that business controls your data and Vocal Logic processes it on their behalf. Please contact that business first. If you're not sure who they are, email us at privacy@vocallogic.com.au and we'll help route your request to them.
What we delete
On a verified request we delete or de-identify the personal information we hold, which may include:
- contact details and CRM records,
- call recordings, transcripts and call metadata, and
- message content and conversation history across connected channels (WhatsApp, SMS, web chat and Facebook Messenger).
Timeframe and exceptions
We action verified requests within 30 days. We may retain limited information where we are required to by law (for example, billing and tax records), after which it is deleted or de-identified.
Contact
Vocal Logic — Privacy Officer Email: privacy@vocallogic.com.au · Australia