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Voice Flow · All prices exclude GST

AI that answers every call

An AI Front Desk that answers, books and transfers live phone calls 24/7. No lock-in, no setup fee. Overage billed transparently at the end of each cycle.

Starter

Solo operators, consultants & boutique businesses

$139/mo

excl. GST

500 min · ~200 calls

Popular Add-Ons

PMS / CRM Connector+$39 /mo

Connects your AI directly to your practice or CRM software — reads patient records, logs call outcomes, and updates contact details automatically without any manual data entry.

Live warm transfer+$39/mo

The AI bridges the caller to a live team member (needs a second number). Included on Growth & Pro.

7-Day Free Trial

Setup Fee $299 FREE

Most Popular

Growth

Growing practices & single-location businesses

$399/mo

excl. GST

1,000 min · ~400 calls

Includes All Starter Features

Popular Add-Ons

True-Sync Integration Upgrade — for Performance+$129/mo

Live read/write sync with your PMS or CRM — AI responds from real-time data, not a cached snapshot. Eliminates wrong answers caused by stale availability or outdated records.

7-Day Free Trial

Setup Fee $499 FREE

Pro

Scale

High-volume practices & multi-location operations

$799/mo

excl. GST

2,000 min · ~800 calls

Includes All Growth Features
7-Day Free Trial

Setup Fee $999 FREE

Add messaging channels too

Callers who don't get through will text instead. Bundle any Voice Flow plan with Nexus Flow — WhatsApp, SMS & a unified live inbox — so one AI covers every call and every message.

Compare tiers

StarterGrowthPro
Price / month (AUD)$139$399$799
Included minutes500 (~200 calls)1,000 (~400 calls)2,000 (~800 calls)
Parallel calls3510
Overage / minute$0.35$0.30$0.25
Books into your calendar
Waitlist management
Live warm transferAdd-on
Waitlist + SMS confirmations—
Payment links by text—
Custom call flows—
Custom voice & scripts——
Multiple numbers / locations——
Call recording retention7 days30 days90 days
Calendar Connector1 included1 included1 included
SupportEmail 48-hrPriority 24-hrDedicated + onboarding
Free trial7 days7 days7 days

Priced in call minutes — the AI voice engine and phone carrier both bill per minute of talk time. A 3-minute booking call uses ~3 minutes. All prices exclude GST.

Australian phone number
Your data stays in Australia
7-day free trial
Cancel anytime
Free support

Enterprise

Microsoft Dynamics 365

Contact Center

For organisations requiring enterprise-grade CX, compliance, and Microsoft ecosystem integration.

Custom pricing

Scoped to your organisation's size, channels, and integration requirements.

What's included

  • Full Dynamics 365 omni-channel routing & queuing
  • Supervisor dashboards & workforce management
  • Microsoft Teams, Azure & Power Platform native
  • Enterprise compliance & data sovereignty controls
  • Australian data residency guaranteed
  • Dedicated implementation & support team
  • SLA-backed uptime with enterprise support tiers

We'll scope a solution matched to your requirements

Do the Maths

Replace a $7,560/month
cost with $399

A full-time Australian receptionist costs over $88,000/year when you add super, WorkCover, leave, and recruitment. Vocal Logic answers every call — plus after-hours, up to 20 calls at once, and direct CRM integration — for $399/month on our most popular plan.

24/7
Always on
95%
Cost reduction
< 2 rings
Answer speed
AES-256
Encrypted

All prices in AUD, excluding GST · No lock-in contracts · Cancel anytime

Line by Line

What Your Phone Line Is Actually Costing You

Every Fair Work obligation itemised — so you can see exactly where the money goes.

Full-Time Receptionist

Fair Work AU · Health / Admin Award 2025–26

Base salary / platform fee$5,000
Superannuation (11.5%)$575
WorkCover insurance$100
Leave entitlements (accrual)$269
Recruitment & turnover cost$208
Training & development$125
Equipment & workstation$483
Software licences$150
Office space & utilities$400
Management overhead$250
After-hours coverageNone
Concurrent handling1 at a time
Monthly Total$7,560

Vocal Logic — Voice Flow

1,000 min included · $0.30/min overage

Base salary / platform feeIncluded
Superannuation (11.5%)—
WorkCover insurance—
Leave entitlements (accrual)—
Recruitment & turnover cost—
Training & development—
Equipment & workstation—
Software licences—
Office space & utilities—
Management overhead—
After-hours coverage24/7 included
Concurrent handlingUp to 20 simultaneous
Monthly Total$399

Your monthly saving

$7,161 / month

$85,932 per year · Break-even in under 1 week

After-hours calls: answered, not missed
Up to 20 calls at once vs. 1
Sick days: zero — ever
No recruitment or turnover cost

Figures based on Fair Work Australia award rates, ATO super at 11.5%, Safe Work Australia WorkCover benchmarks, and Vocal Logic published plan pricing. AUD only.

ROI Scenarios

Find Your Number

Two realistic Australian business profiles — and the annual saving at each level.

Solo Operator or Consultant

Independent practice — ~200 calls/month

Staff / mo

$4,100

Starter / mo

$139

Annual saving

$47,532

Break-even: under 1 week

  • After-hours calls answered automatically
  • Returning callers recognised instantly
  • No part-time backfill needed

Multi-Provider Practice

5+ staff, ~500 calls/month

Staff / mo

$7,560

Growth / mo

$399

Annual saving

$85,932

Break-even: under 1 week

  • Live warm transfer across all providers
  • Custom call flows for your scenarios
  • Payment links & confirmations by text

Pricing FAQ

Common Questions

Is there a lock-in contract?

No. All Operational Flow Packages are month-to-month. You can cancel or change plans at any time with 30 days' notice. We earn your business every month — not through a contract.

What are the included runtime minutes and overage rates?

Starter includes 500 min at $0.35/min overage. Growth includes 1,000 min at $0.30/min. Pro includes 2,000 min at $0.25/min. A usage alert fires at 80% of your included minutes so there are never any billing surprises.

Are setup fees included?

Yes — setup fees are fully waived ($0). Agent configuration, voice persona design, integration setup, workflow builds, and go-live testing are all included. No hidden costs.

How long does it take to go live?

Most Voice Flow deployments are live within 48–72 hours. Most clients receive their first AI-handled call within 24 hours of signing.

Can I use my existing phone number?

Yes. We can port your existing Australian number to our infrastructure or configure call forwarding from your current carrier. Callers dial the same number they always have — the transition is completely invisible to them.

How does the AI recognise returning callers?

Standard caller ID only shows a phone number. Our account recognition cross-references incoming metadata against your CRM and scheduling records in real time — greeting returning clients by name, surfacing their last appointment, and tailoring the conversation without any perceptible pause or generic AI filler.

How does True-Sync availability matching work?

True-Sync maintains a live read/write connection to your scheduling ecosystem. When a caller requests a booking, the system checks live calendar state at the moment of the conversation — not a cached snapshot — and commits the reservation directly, eliminating the double-booking risk common with delayed-sync systems.

What scheduling and CRM systems are supported?

Cliniko, Nookal, Splose, Zanda, GoHighLevel, HubSpot, Salesforce, Google Calendar, and virtually any system with a REST API or webhook via our automation layer. If your platform isn't listed, contact us and we'll scope a custom integration.

What happens if the AI can't handle a call?

Every package includes intelligent escalation logic. The agent detects uncertainty, clinical urgency, or caller frustration and immediately executes an escalation path. With the Live Handover Suite add-on, the caller is held with premium acoustics while we connect your office — no dropped calls, no voicemail.

Is my client data secure?

All calls are processed with end-to-end AES-256 encryption. Our infrastructure is aligned with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Client data is never used for model training. A data processing agreement is available on request.

No commitment · 15-minute call

Not sure which package fits?

Tell us your call volume, current staffing setup, and average client value. We'll build a personalised ROI model before you commit to anything.